If this is an emergency, do not use this website
Go directly to your nearest trauma unit or call emergency services on 10177 (ambulance) or 112 from a mobile phone. Nothing on this site is monitored continuously, and a message sent here will not reach a clinician in time. Our trauma units are open 24 hours a day, every day — go to one.
These terms cover your use of team24-7.co.za and the patient and clinician services on it. By using the site you agree to them. They do not replace anything your clinician tells you, and they do not limit any right you have under the Consumer Protection Act 68 of 2008 or the National Health Act 61 of 2003.
Who we are
Team 24/7 is run in partnership by two businesses, as they do on many projects:
- Dr Devan Moodley & Partners, practice number 1565192, of 95 Woodhurst Drive, Woodhurst, Chatsworth, 4092, KwaZulu-Natal. The practice’s doctors give the consultations and are responsible for your clinical care.
- SKN and Kiros Group Holdings (Pty) Ltd, trading as Kiros Healthcare, registration number 2025/584690/07, of 9 Emeraldglen Road, Silverglen, Durban, 4092, KwaZulu-Natal. Kiros Healthcare runs this website and the IT systems behind it, provides the pharmacy services, and bills and collects the consultation fees.
In these terms, “we” and “us” means both of them. You can reach us at info@team24-7.co.za or on 031 942 6717.
What this site is, and what it is not
The site gives you information about our practice and our trauma units, lets you book an appointment, and gives patients and clinicians access to clinical tools — casualty records, recovery centre records, wellness screenings, prescriptions and your own health record.
It is not a diagnostic service and it is not a substitute for being seen. Information published here is general and cannot account for your circumstances. Never delay seeking care, or ignore advice a clinician has given you, because of something you read on this site.
Consultations
Consultations booked through this site are conducted by telephone unless you are told otherwise in advance. A clinician may decide during a consultation that you need to be examined in person, and will tell you so — a remote consultation is not always clinically appropriate, and deciding that is part of the care, not a failure of it.
A consultation creates a doctor–patient relationship with the clinician you see, subject to the rules of the Health Professions Council of South Africa. Your clinician is professionally accountable for their own clinical judgement.
Prescriptions
A prescription is issued only where a clinician judges it appropriate after assessing you. Requesting one is not the same as being given one, and a clinician may decline. Prescriptions are issued under the practice number of the practice the clinician is working under at the time, which is printed on the script.
Schedule 5 and 6 medicines, and repeat quantities, are limited by law and by clinical judgement. A pharmacy can verify any script we issue using the code printed on it.
Your account
- Give us accurate information when you register, and keep it up to date. A clinical record built on wrong details is dangerous.
- Your sign-in details are yours alone. Do not share them, and tell us immediately if you think someone else has them.
- Clinician and staff accounts are issued to a named individual, are tied to a verified professional registration, and must not be shared under any circumstances. Everything done under an account is recorded against that person.
- We may suspend an account where we believe it has been compromised, where registration cannot be verified, or where these terms have been breached.
Using the site properly
Do not attempt to access records that are not yours, probe or test the security of the site, upload anything malicious, scrape the site automatically, or use it to send anything unlawful. Unauthorised access to a computer system is an offence under the Cybercrimes Act 19 of 2020, and where patient records are involved we will report it.
Files you upload
Upload only what is relevant to your care, and only files you have the right to share. We check uploads before storing them and may refuse a file — a refusal is not a judgement about you, it is how the check works. You keep ownership of what you upload; you give us permission to store it and to make it available to the clinicians involved in your care.
Availability
We aim to keep the site available at all times but we cannot guarantee it. Maintenance, hosting faults, network problems and events outside our control all happen. The availability of this website has no bearing on the availability of our trauma units, which are open 24 hours a day regardless.
We may change, suspend or withdraw any part of the site. Where a change materially affects patients we will give notice.
Fees
Consultation and treatment fees are told to you before you commit. Online consultation fees depend on the time you book: R399 on weekdays from 8am to 5pm; R499 on weekday evenings from 5pm to 9pm, and on Saturdays from 8am to 4pm; and R699 at night, from 9pm to 8am, on Saturdays from 4pm, and all day on Sundays and public holidays. The fee is set by the time slot you book, not by when the call starts, and is shown before you pay. Consultation fees are billed and collected by Kiros Healthcare (SKN and Kiros Group Holdings (Pty) Ltd), so its name is the one you will see on your invoice and card statement. Where a service is paid for online, payment is handled by a payment provider and we never see or store your card details. Refunds are handled under the Consumer Protection Act and go back to the card you paid with. Amounts recovered from your medical scheme are between you and your scheme; you remain responsible for anything the scheme does not pay.
Our responsibility to you
We are responsible for providing our clinical services with the reasonable skill and care expected of practitioners registered with the Health Professions Council of South Africa. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited under South African law.
Beyond that, we are not liable for loss arising from your use of the website itself — for example loss caused by the site being unavailable, by information published on it being general rather than specific to you, or by a third-party site we link to.
Other people’s websites
Where we link to another organisation, we do so because we think it is useful. We do not control those sites and are not responsible for their content or their privacy practices.
Your information
How we handle your personal and health information is set out in our Privacy Notice, which forms part of these terms.
Complaints
Tell us first — info@team24-7.co.za — and we will acknowledge within five working days. If we cannot resolve it, you may take a clinical complaint to the Health Professions Council of South Africa, a data protection complaint to the Information Regulator, or a consumer complaint to the National Consumer Commission.
Changes and governing law
We may update these terms; the version and date at the top will change and continued use means you accept the update. These terms are governed by South African law and the courts of South Africa have jurisdiction. If any part is found unenforceable, the rest still applies.